Terms of Use


The online store visit-serbia.online (hereinafter the "Internet Store") is managed by the company Visit Online d.o.o., inscribed within the Business Entities Register of the Business Registers Agency (hereinafter the "Agency"), by the decision of the Agency BD 108086/2022, dated 05/12/2022 year, with registered address at 67 Bilećka Str., Belgrade - Voždovac, matriculation number 21863289, PIB 113416348 (hereinafter the "Company" or the "Service Provider"). The primary task of the Company is to develop smart solutions for the tourism industry that encourage the digitization of destinations and meeting the needs of modern visitors. One of the steps that brings us closer to achieving the goal is creation of this Internet store on the Internet pages: https://www.visit-serbia.online. If you have any questions or concerns about the terms of use, please contact us via e-mail address: office@visitonline.rs.



General Usage Terms of the Internet Store (hereinafter the "Terms") prescribe the conditions and rules for end users (hereinafter "Users" or "User"). By using the Internet Store, Users admit that they agree with the Terms and accept to use the Internet Store in accordance with the Terms. The right to use the Internet Store is the User's personal right and neither it can be transferred in any way to other physical or legal persons, nor is any User authorized to register other physical or legal persons. Prices are expressed in Serbian Dinars (RSD) and include VAT and are valid for all payment methods at the time conducting of purchase. Prices in the Internet Store can be displayed in several world currencies, with the converted amount being only informative. Legal disputes that may arise as a result of the usage of the Internet Store i.e. internet trade (unless otherwise stipulated in separate agreement) are under the jurisdiction of the competent court in Belgrade (unless exclusive or special local jurisdiction is determined by the relevant regulations in force), and are resolved in accordance with the applicable legislation of the Republic of Serbia. By using the Internet Store, the User agrees that any dispute or request arising out of or in relation to the Terms is under the jurisdiction of the court in Belgrade. The User agrees and accepts that access to the Internet Store may sometimes be interrupted, temporarily unavailable or disengaged due to routine maintenance of the Internet Store and also for other reasons for which the Service Provider is not responsible. The User can send questions, comments, objections and complaints in writing (via mail to the registered address or via e-mail indicated within the section General Information), and the Service Provider will send answer in written form (via mail or e-mail) within the legal deadline.



By using the Internet Store or by using any part of the Internet Store content or services, the User confirms familiarity with the Terms and agrees with the Terms, as well as all other rules and conditions of the Internet Store usage, and the services provided through them. If the User does not agree with the mentioned Terms, the User will be instructed not to use the Internet Store and the services provided through the Internet Store.



The Service Provider reserves the right to, if deems necessary, at any time, and without prior notice cancel or AMEND any of the conditions stated here and that such amendments enter into force on the day of publication on the Internet Store pages. Therefore, the User is advised to re-read the information contained in the Terms from time to time, in order to be informed of such amendments. By continuing to use the Internet Store or continuing to use any part of its content or services after the publication of the new amended Terms, it is understood that the User accepts the amendments. The Service Provider reserves the right to change, supplement or revoke any business segment at any time and without prior notice, including the Internet Store, that is, any part of it, services, pages or services provided through them. Subject right includes, however does not restrict the change of time availability, content, new data availability, method of transmission, as well as the access or usage rights of the Internet Store. The Service Provider is entitled to perform control of the Internet Store content at any time in order to ensure compliance with the Terms and applicable legislation in force.



The User uses this online store solely at its own risk. The User is personally responsible for protecting the passwords confidentiality, at places where they exist as such. The User is aware of the fact that sometimes service interruptions or events that are beyond reasonable control of the Service Provider occur, and accepts that the Service Provider is not responsible for any data loss that may occur during the transmission of information on the Internet. In no event shall the Service Provider be responsible for any damage that may occur as a result of using, or for using inability of the Internet trade i.e. the Internet Store, as well as for any damage to the User's equipment that may occur as a consequence of the Internet Store usage. The User is responsible for the acquisition and maintenance of its computer equipment, including all software and hardware owned and used, as well as other equipment required for access and usage of the Internet Store and associated costs. The responsibility of the User refers to all damages, or possible violation caused by any error, exception, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in the communications line, theft, destruction or unauthorized access, changes or misuse of records, inappropriate behavior, negligence, or any other action. In addition to the aforementioned conditions, the Service Provider will not be responsible, regardless of the cause or period, for any errors, inaccuracies, or other defects, inappropriateness of information allocated on the pages of the Internet Store, as well as for any delay or interruption in transmission information to the User, as well as for any claims or losses arising from it. Neither of the above parties shall be liable for any third-party claims or losses, including lost profits. The User agrees to indemnify, and will not hold the Service Provider responsible for, all claims for compensation for damages and costs, including the costs of legal representation, which may arise from the usage of the Internet Store by the User. The Users may not publish or transmit within the Internet Store i.e. via the Internet trade any materials that threaten, or in any way violate the rights of others, any material that is by its nature illegal, threatening, offensive, defamatory, that violates or endangers privacy, which is repulsive, or otherwise undesirable in steady communication, which incites illegal activities, or otherwise violates any regulation that, without the express, prior, written approval of the Service Provider, contains advertising or the offer of any products and services. The User may not use the Internet Store for advertisement or presentation of any commercial, religious, political, or non-commercial promotion. The User expressly confirms that the conditions of this chapter refer to the entire content of the Internet Store.



The Internet Store is property of the Company. All mutual communication and interaction that takes place through Internet pages and the Internet Store must be in accordance with the Terms. All materials found on the Internet Store pages are the exclusive right of the Service Provider, or are to be used with the permission of the copyright holder and the holder of trademark and/or design rights.

Any copying, distribution, transmission, publication, linking or otherwise modifying the content on these pages without the express permission of the Service Provider is strictly prohibited.

Breach of the Terms may result in legal proceedings and/or criminal prosecution against the perpetrator for infringement of copyright, trademark, or other form of intellectual property rights.



To use certain contents and services on Internet pages, the User should log in to the system using an e-mail address, password or other data that will be provided during the User's registration process. In the process of registering the User and opening of the User account, the Service Provider will collect certain personal data from the User that are subject to the protection. The User is obliged to provide accurate, complete and valid data during the registration process and when filling out the personal profile. In the registration process, it is not allowed to use names, nicknames and titles that are owned by third parties, and data that are illegal, harmful, threatening, abusive, harassing, slanderous or in any way harmful to children and minors. It is not allowed to register two or more user accounts in favor of one legal entity or one physical person. In event of violation of these rules, the Service Provider has the right to deactivate or delete user account and limit the purchase of tickets through the Internet Store. By activating the user account, the User accepts responsibility for all activities undertaken through usage of Internet pages and within the Internet Store. The Service Provider reserves the right to refuse registrations, as well as to terminate or deny the possibility for further usage of the User account for which the User is registered if the User violates the Service Provider's rules, the User account shall be canceled, i.e. the User will be denied further usage of the Internet Store.



In the process of the User registration, i.e. creating of the User account, as well as when using the Internet Store and implementing services, the Company processes personal data. In this regard, the Company is strongly committed to the protection of human rights, including the protection of personal data and the protection of the User's privacy. Detailed information on how the Company processes personal data and realizes privacy protection, as well as information regarding the purpose, legal basis of personal data processing, sharing, storage and protection of personal data, the User can find out in the Privacy Policy available on the following link Privacy Notice.



When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as presently most advanced cryptographic technology.

Data security during purchases is guaranteed by the payment card processor. Payment card information is not available to our system at any moment.



The User is entitled to withdraw the performed purchase i.e. services, within 14 days from the day of making the purchase within the Internet Store, without stating the reasons. The User realizes right on performed purchase withdrawal, if within the indicated deadline the User submits to the Service Provider in written form via mail to the registered address or via e-mail (indicated in the section General Information) statement on the withdrawal of the performed purchase, through which the User unequivocally informs the Service Provider about the withdrawal from made purchases. In the event of the User withdrawal from the performed purchase i.e. services in accordance with the Terms, the Service Provider shall execute refund of the made payments for subject services received from the User, at the latest within 14 days as of the date of the withdrawal statement receipt. The Service Provider shall execute payments refund using the same payment methods used in the original transaction.

The User is also entitled to the refund of payments for purchases made within the Internet Store, if the services covered by the subject purchases could not be realized due to justified reasons beyond reasonable control that may be existing at the destination (such as lightning strikes, fires, storms, floods, earthquakes and etc.). The User exercises the right to a refund in subject case through submission of request for refund in writing via mail to the registered address or via e-mail (indicated in the section General Information) informing the Service Provider that the service was not effectuated. The Service Provider shall execute the payments refund for subject services received from the User, at the latest within the period of 14 days from the day of the request receipt, using the same payment methods the User used in the original transaction.

The Service Provider is not responsible and cannot be responsible for refunds due to the User's failure to implement the purchase, i.e. services within the Internet Store for reasons that are the result of actions and/or omissions on the part of the User.



Purchase within the Internet Store is enabled via MasterCard, Visa, Diners, Maestro and American Express credit and debit cards.

Visa     MasterCard     Dinacard     Dinacard     Dinacard

Bank card payments are managed by a third party (WS Pay CSTI Group d.o.o.) through the WSPay service (authorization and payment service for credit and debit bank cards via the Internet), which receives the bank card number and other data exclusively for executing payments in real time.



For ordering and buying of tickets through these Internet pages i.e. Internet Store, the User goes through the following steps:

  • Selecting the date and time of arrival
  • Choosing the tickets type and quantity
  • User registration (login).
  • Forwarding the order (review of all data, final control, acceptance of the Terms, etc.)
  • Payment - choosing a payment method and entering the data required for payment (WSPay)
  • Confirmation of received order by the service provider
  • Confirmation of completed payment (WSPay)
  • Confirmation of ticket purchase and creation of an invoice for the completed purchase (distribution and billing service provider).



All questions, objections and complaints related to the purchase and payment of tickets through the Internet Store can be reported via telephone at the following phone number +381 62 773 138 or sent in writing to the registered address of the Company or via e-mail office@visitonline.rs. .